I was beside myself, and frankly did not know what to do. I saw that Michelle had purchased the Patriot insurance from IMG. I called IMG and was put in immediate contact with Denise, a RN. She told me, and then told Michelle, that to travel overseas for this extended trip could prove fatal. She worked all day and night to get her into the proper hospital for good medical care. We exchanged phone calls all night and Denise gave Michelle her "mommy talk" to tell her that she must not try to travel. Kids often listen better to others than their own parents. Denise even talked to others with YWAM to make sure that Michelle was not left alone, and let them know the severity of the situation. Michelle ended up in Heritage Hospital in Varanasi, India. Denise researched the hospital website and even interviewed the doctor. Once she felt that Michelle was in good hands, she got the guarantee of payment letter faxed to the hospital. Michelle had the surgery this morning at 5:30 a.m. A few hours later, Michelle was in recovery with a successful surgery behind her. Her appendix was swollen and very infected.
Soon, Michelle will be able to continue her ministry to orphans and widows. The lifetime effect of Denise’s help will undoubtedly reach countless lives. My wife and I are indebted to her. I am eternally grateful!
I want to thank your company, and all of those employed at IMG, for cultivating this type of work environment. As a matter of note, Denise never mentioned money or cost - she only wanted to get my daughter help. That is a powerful paradigm for a business model and for an employee! I recommend that everyone traveling abroad gets insurance from IMG. I certainly will!"
Ft. Worth, Texas